Giselle Mendez

• Conducting new employee orientation. • Keeping time and attendance records. • Provides secretarial support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies. • Maintains employee confidence and protects operations by keeping human resource information confidential. • Entering employee related injuries on claims database.

• Utilize attention to detail while working with AS 400 to correct tax domicile addresses • Accurately file tax exemptions, perform data entry, and enter exemptions into an Access database • Quickly learn and adapt to working with Australia GST, Rentalnet, and Fleetnet • Scan important paper work with efficiency and while respecting confidentiality of materials for Business Licenses

• Managed branch teller scheduling while balancing needs of tellers and needs of bank • Oversaw inventory; scheduled weekly pickup and deliveries, and restocked in anticipation of needs • Earned management trust by responsibly auditing the vault and distributing cash to tellers • Responsible for Accounts Receivable; collecting balance owed on RV, mobile homes, boat, mortgages, line of credits, auto, and checking accounts • Assisted customers in person and via phone in a polite and professional manner; investigated and resolved inquiries and concerns with empathy and in a timely fashion, while offering immediate conflict resolution • Discussed options with customers who have delinquent mortgage, loans, line of credits, or checking accounts to find the best solution for them • Managed high call volume with tact and professionalism; direct calls to appropriate departments as needed • Provided excellent customer service while greeting customers and ascertaining each customer’s needs or concerns • Increased sales through effective marketing of products, accurately describing and explaining details • Monitored cash drawers in multiple stations to ensure adequate cash supply and restocked in a timely manner