Karrie Soltys

• Account manager for over 300 employer accounts (7,500+ members) in both the small group and mid-size market segments. • Created and executed strategic growth and retention plans for both market segments including implementation of Health Reimbursement Account, Flexible Spending Accounts, and Qualified High Deductible Plans, Wellness Programs, and Retiree products. • Negotiated premium cost and benefits with brokers, employer accounts, and internal departments to secure business retention. • Client and member advocate for issues regarding benefits administration, claims process, authorization or provider accessibility. • Educated brokers and clients on products, networks, and retiree strategies which helped build new and strengthen existing relationships. • Conducted presentation meetings for brokers, employers, and members to review benefits, networks, and additional services offered. • Ensured high level of visibility for brokers and clients with site visits and materials delivery on a regular basis which exceeded the strategic goals of the company. • Scheduled and hosted sales presentations for prospective small employer groups and Medicare eligible individuals. • Presented Medicare products at SHINE meeting and for individual representatives as requested • Managed relationship with 3 Intermediary business partners for individual and small group distribution channels. • Established and maintained relationships with 20 Chambers of Commerce and professional Women’s Organizations throughout Massachusetts. • Processed Explanation of Benefit mailings to 11,000+ members with staff management and 3 phase Quality and Assurance processes.