IT Operations Management Intern at Zurich North America
Information Technology intern for a global insurance company.
• Generated reports through Dynatrace to detect applications operating below desired performance standards and imported resulting data into Excel for further analysis.
• Utilized Excel to verify server charges and refunds.
• Coordinated with software developers to implement IT changes for deployment throughout North America.
• Maintained meeting notes and kept a running agenda and progress reports for senior management.
May 2015 - August 2015
Sales and Customer Service Associate at Timeless Holidays, Inc.
Seasonal customer service sales associate for a nationwide artificial Christmas tree manufacturer.
• Designed and implemented inventory control systems, resulting in cost savings and a streamlined customer experience.
• Responsible for e-commerce management and search engine optimization.
• Assisted in building the company’s social media and web presence.
November 2013 - Present
Matthew was awarded this badge for 5 achievements.
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