Morgan Quattrociocchi
Majored in Sport Management, Minored in Business Administrations
University of Delaware, Class of 2012
From Newark, DE
University of Delaware, Class of 2012
From Newark, DE
We travel not to escape life, but for life not to escape us.
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Morgan Quattrociocchi Graduates from the University of Delaware
Morgan Quattrociocchi was among the newest members of the University of Delaware's Class of 2012, celebrated during Winter Commencement ceremonies held Sunday, Jan. 6, in the Bob Carpenter Center ...
March, 01 2013 - Verified by University of Delaware
Morgan Quattrociocchi was recognized for studying abroad
Australia Study Abroad: Sport and Outdoor Recreation/ Women in Sport
Winter 2012 -
Added by Morgan
Morgan Quattrociocchi was recognized for an academic accomplishment
Spring 2010 -
Added by Morgan
Intramural Co-ed Softball and Co-ed Flag Football
Fall 2008 - Spring 2012
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University of Delaware
Added by Morgan
Group "Flight" Coordinator at The Walt Disney Company
•Part of a mobile team that assist with multiple lines of business within Groups, Conventions, Weddings, Sports Reservations, the Disney Planning Centers, and the ESPN Welcome Center in multiple booking systems.
•Emphasis on guest interaction at 10 rotating fast-paced off-property Disney Planning Center Sales locations, such as the Walt Disney World Swan and Dolphin Hotels, Good Neighbor Resorts, Four Seasons, etc., with a focus on positioning WDW multi-day tickets and other products while providing excellent guest service.
•Meet and consistently exceed individual sales metrics of over $10,000 in sales weekly at the Disney Planning Centers using Sales through Service techniques.
•1 of 6 Cast Members selected to be on the Walt Disney Travel Company runDisney Wine & Dine ½ Marathon Expo Sports Package Pilot team that sold 2017 room packages with add on race registration.
•Assist Sports Travel during their most popular time of year, with booking Pop Warner rooming lists, payments, and on site assistance at the event
June 2016 - Present
Guest Communication Specialist at The Walt Disney Company
Guest Letter/ Guest Service Team
•Escalated situations and communication with fellow Cast Members, Travel Agents, and Guests about pre-arrival concerns.
•Demonstrate strong problem resolution skills with strong verbal and written communication.
•Ability to interface and maintain positive partnering relationships with multiple levels within the organization.
•Ability to perform guest recovery, override, compensation, surprise and delight, and reservations creation through many advanced systems and applications.
May 2015 - June 2016
E-Commerce Sales and Service Agent at The Walt Disney Company
•Ability to exhibit expertise and troubleshooting within all aspects of next generation technology, MyMagic+®.
•Strong partnering and problem resolution skills.
•Showcasing strong proofreading skills, etiquette, and attention to detail.
•Exhibit strong written and verbal communication, by effectively assisting guests through Live Chat, email and over the phone.
•Mastered suggestive suggestive selling and sales through service to consistently exceed sales metrics of over $10,000.
November 2013 - May 2015
Merchandise at Disney College Program
Worked at Typhoon Lagoon/ World of Disney/ ESPN Wide World of Sports Complex
•Sold merchandise to guests utilizing Point of Sale (POS) registers while adhering to strict cash management, handling policies, and procedures.
• Created Magical Moments for guests through interactions.
•Achieved sales productivity and incentive goals with PWP’s.
•Selected to be on the Atlanta Braves Spring Training merchandise team.
September 2012 - May 2013
