Nicholas Still

• Leads multiple departments within the branch; sports, health and wellness, special events • Oversaw 221 youth basketball program participants in 2016 – a record number for the branch. • Developed and led prospect tour training for part-time employees as part of a New Member Retention program. • Successful recruitment of new group exercise instructors, creating a diverse group exercise class offering. • Served 138 group exercise class participants in a single session, most ever for the branch. • Increased group exercise class participation by 61% overall • Ranks in the 99th percentile of overall customer satisfaction among 2,500 YMCA’s across the country