Olesya Tehan

• Responded to all customer inquiries thoroughly and professionally. • Referred unresolved customer grievances to designated departments for further investigation. • Answered customer questions about product availability and shipment times. • Sold product advertised by the company. • Recommended new product to customers. • Performed online transactions. • Prepared merchandise for sales floor. • Trained and mentored new sales representatives. • Responded to telephone and in-person requests for information. • Accounted for all inventory and ordered new stock. • Presented latest merchandise to prospective buyers. • Submitted and tracked orders. • Resolved customer concerns promptly to maintain satisfaction. • Earned numerous recognitions for exceptional customer service. • Answered questions regarding the store and its merchandise. • Demonstrated use and care of merchandise. • Greeted customers and ascertained customers' needs. • Maintained records related to sales. • Prepared sales slips and sales contracts. • Helped customers with questions, problems and complaints in person and via telephone. • Stocked shelves and supplies and organized displays. • Organized racks and shelves to maintain the visual appeal of the store. • Verified that all customers received receipts for purchases. • Developed positive customer relationships through friendly greetings and excellent service.

• Addressed behavioral and learning issues with parents and daycare management. • Monitored students' educational progress with individual charts and files. • Sanitized toys and play equipment each day to maintain safety and cleanliness. • Gave one-on-one attention to children while maintaining overall focus on the entire group. • Established daily routines that were easy for the children to follow. • Promoted good behavior by using the positive reinforcement method. • Promoted language development skills through reading and storytelling. • Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps. • Organized small groups of children while transitioning to and from outdoor play. • Administered medication and minor first aid to sick and injured students. • Dressed children and changed diapers. • Communicated regularly with parents about daily activities and behaviors. • Identified early warning signs of emotional and developmental problems in children. • Regularly traveled with the family to help with vacation activities and childcare. • Safely transported children to and from school, medical appointments and extra-curricular activities. • Organized activities that enhanced children’s physical, emotional and social well-being. • Established and maintained a safe play environment for the children. • Helped children complete homework assignments and school projects. • Engaged with children on an individual basis to build positive relationships with them.