Jeffrey Raycher

Univar is a world leading chemical distribution partner dedicated to improving the quality of life through the products, expertise, and relationships that serve the world’s most essential industries. As a customer service manager I provide guidance, direction and leadership to a team of customer service professionals in an effort to earn customers for life, while fostering unparalleled connectivity between customers and suppliers. Responsibilities include: • Develop and maintain order management plans for key customer accounts. • Manage processes to identify customer problems and resolve them expeditiously and efficiently. • Provide support for maintaining current information on fulfillment visibility and contingency response situations. • Promote compliance of various departmental sales policies and procedures. • Reports management for team and feedback loop to senior leadership.