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Bob Carey

Alumni of Kent State University
Customer service professional with over five years of retail experience, cash handling & customer service. Proven capabilities for solving customer needs, to ultimately improve organizational goals and customer experience. Utilized advanced application software for retail product based companies, including web, mobile, social and customer relationship management solutions.
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Bob Carey of Streetsboro, OH is a Fall 2016 Kent State University graduate!

Bob Carey graduated from Kent State University with an Associate of Arts. Carey is among nearly 3,000 students who received bachelor's, master's, doctoral, associate and educational specialist degr...

February, 07 2017 - Kent State University
Bob Carey Named to the Spring 2016 Dean's List!

Bob Carey, a Junior studying Business Management within the College of Business Administration , was named to the Spring 2016 Dean's List. Carey is among more than 8900 undergraduate students who h...

June, 27 2016 - Kent State University
Bob Carey was recognized for an accomplishment
Dean’s List recognition of outstanding academic excellence, 2015.
Spring 2015 - Added by Bob
Bob Carey was recognized for an accomplishment
Mohan Regional Academic Center Scholarship, 2016, 2017.
Added by Bob
The Society for Collegiate Leadership & Achievement
The Society for Collegiate Leadership & Achievement, Inductee, 2016.
Spring 2016 - Kent State University
Warehouse Associate at Fastener Tool and Supply
• Pull, pack and ship orders and return the unused stock back to the location. Organize and maintain inventories. Consolidate, count and track inventory. Organize warehouse and perform cleaning duties. Manual inventory adjustments in the system. • Take orders from superiors regarding shipment packing activities. Prepare orders according to instructions in time for delivery and pickup. • Operate fork lift, tow motor, and automated machinery to deliver and arrange items on pallets. Ensure appropriate quantity of items and pack them according to company protocols.
February 2015 - Present
Data Entry Operator at International Data Management
• Proofread and corrected errors in Tele Form Verifier.
August 2014 - August 2014
Order Fulfiller at Swagelok Co.
• Pulled an order and transferred it to assembly. Used Prime mover to transfer material from the top location. Used tugger to transfer material from one building to another. • Worked two months as an assembler.
April 2013 - April 2014
Technical Support Representative at West Corporation
• Recognized among top 30 best iPhone technical support representatives. • Provided information to customers about AT&T plans and various products. Handled customer inquiries, complaints, billing questions, payment extension, and service requests. • Calmed angry callers, repaired trust, located resources for problem resolution and design best-option solutions. Sold new cell phones, new postpaid and prepaid connections. Achieved individual sales targets and call quality standards • Assisted customers with phone settings, troubleshooting internet setting & personal hotspot configurations on mobile devices. • Resolved customer issues with phone calls, text & MMS messages, Basic & Visual voicemail, poor network coverage, dropped calls, no service, Wi-Fi, personal hotspot, IOS Siri, FaceTime. Assisted customers with updating their device software, unlocking their device, IMEI & Sim Card.
July 2012 - April 2013
Educational Assistant at Warren City School
• Assisted teachers in a classroom. Assisted students in learning and lunchroom activities. • Managed classroom activities.
February 2012 - June 2012
Customer Service Representative at Vodafone
• Assisted customers with managing their Vodafone prepaid and postpaid connection accounts. Processed bills from postpaid customers and Vodafone prepaid recharge. • Solved all customer inquiries and issues. Sold Vodafone prepaid and postpaid connection plans. Provided information to customers about Vodafone plans and various products. • Provided best quality customer service to all walk-ins/customers in the store. Achieved individual sales target. Maintained the infrastructure of each store. Made sure they were neat, clean, and efficient. Generated store revenue by increasing sales for the company. Assisted customers with phone settings and troubleshooting. Handled cash transactions.
May 2008 - December 2010

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