Whitley Flowers
"If you obey all the rules, you miss all the fun" -Katharine Hepburn
I've started my first business (Renover.LaPaix) on Instagram and Facebook. Hopefully by the time I graduate I will have 2 successful businesses under my belt and starting my third. I WILL travel the world and help others, live my life to the fullest and fall in love. My plan is to never have to punch in a clock, entrepreneurship is the way to go!
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South Panola High School Marching Band
South Panola High School
Added by Whitley
South Panola High School Cheerleading
South Panola High School
Added by Whitley
South Panola High School Colorguard
South Panola High School
Added by Whitley
South Panola High School Honor Choir
South Panola High School
Added by Whitley
Centralized Scheduler/Patient Connection Assoc/Patient Access at Piedmont Healthcare
· Identify patient medical record utilizing Piedmont’s process/policy.
· Answer, coordinate, and prioritize clinic calls to effectively address caller’s needs.
· Effectively route and/or respond to incoming calls by following established protocols.
· Proactively serve as a patient advocate by utilizing courteous and professional phone etiquette at all times reflecting positive tone and speaking distinctly with poise, tact and assurance.
May 2015 - Present
Patient Access Rep-Temp at Northside Hospital Healthcare System
· Customer service to ensure pleasant experience for patient and visitors.
· Obtain all personal information from patient representative for a complete demographic, financial and insurance information required for billing and collections.
· Records insurance information and obtains pre-approval for treatment if needed.
· Calculates payment information, accepts funds, and credits accounts accordingly.
November 2014 - May 2015
Patient Access Specialist at Gwinnett Hospital System Inc.
· Conduct screening for all Medicare, Medicaid and managed care patients for pre-certification requirements and provider service eligibility, prior to registration.
· Obtains all necessary customer consents and collections of all estimate patient liabilities.
· Number one priority, customer service to provide comfort for all patients and their visitors.
· Interview patient/personal representative to obtain demographics necessary for insurance, billing and collections.
October 2012 - November 2014