Erin Phelan

◦ ­Manage all front desk duties-checking students in, checking students out, monitoring all cluib activity ◦ Navigate all member files to locate pertinent information as needed ◦ Oversee the safety and security of club members to reduce the risk of bodily harm ◦ Successfully perform conflict resolution between club members ◦ Counsel children displaying unruly behavior on the importance of respect, kindness, and understanding through positive reinforcement ◦ Participate with children in activities such as reading and homework, sports, and arts and crafts

◦ ­Strong experience with and frequent use of POS computer system ◦ Shrapen communication skills by resolving customer complaints and creating a healthy environment ◦ Establish customer service skills through serving and interacting with many different customers daily ◦ Grasped leadership skills through training new employees ◦ Multitask by seating guests as they arrive while continuously assisting already seated clientele