Ezekiel Jere

Knox College
From Ann Arbor, MI

Application Support Analyst at WorkForce Software

Follow Ezekiel

Education

Knox College
Sos-Hermann Gmeiner Intl Coll

Ezekiel in the News

Ezekiel Jere Named to Dean's List for Fall 2014

Ezekiel Jere has been named to the Knox College Dean's List of distinguished students for the 2014 Fall Term. To be named to the Dean's List, a student must have earned at least 2.5 credits in the ...

October, 06 2017 - Verified by Knox College

Work Experience

Application Support Analyst at WorkForce Software

Follow-up on support tickets with clients for additional clarification. Accept client calls and conduct intake questionnaire. Management of first call resolution incidents. Complete training hours on administrative context and configuration of EmpCenter. Stay current on technical specifications for WorkForce Software products and Human Capital Management applications.

October 2017 - Present

Technical Support Rep at Thomson Reuters

Provide exemplary client support and technical issue resolution via email as needed
Maintain strong knowledge on supported products
Meet performance objectives in call quality, customer satisfaction surveys, and call handling
Provide timely follow up on outstanding client issues
Effectively communicate and interact with staff assigned to assist in resolving client issues
Facilitate general web-based sessions to aid new customers in implementing CS software
Assist with Customer Service queues and Service Reception as needed

September 2015 - September 2017

Badges Awarded