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Becker College is ranked by The Princeton Review as one of the best 380 colleges in the U.S. With a 95 percent placement rate for its graduates for employment or further study, Becker serves more than 2,100 students from across the country and around t...
Activities & Affiliations
Becker College announces its 2017 inductees into the Alpha Sigma Lambda honor society. Alpha Sigma Lambda recognizes the special achievements of adults who accomplish academic excellence while facing competing interests of home and work. Alpha Sigma Lambda is dedicated to the advancement of scholarship and recognizes high scholastic achievement in an adult student's career.Spring 2017Verified by Becker College
Manager Customer Support ServicesFebruary 2016 - Present▪ Provide direction for technical team, including leads, with direct reports in the United Kingdom and the United States. Tasks included are running bi-weekly staff meetings, regular one-on-one sessions, creating individual coaching and growth plans for each employee. Recruit and hire new team members. ▪ Review and identify process improvement areas and implement new procedure; update documented procedures to maintain ISO compliance. ▪ Complete monthly SOFTO (Success-Opportunity-Failure-Threat-Objective) reports ▪ Analyze customer feedback and determine next best steps ▪ Participate in ticket status update meetings with multiple customers to repair the relationship. Tasks included are to track meeting minutes and actions, produce reports, and manage customer expectations and assumptions. ▪ Participate in the rollout of SaaS solution, including hiring, training, and supporting team through Alpha and Beta releases
Added by Jill
Gardner High School
Varsity Cheerleading CoachJune 2012 - PresentCoach cheerleading at the Varsity level, includes skill development in stunting, tumbling, dance, motions and performance skills. Manage coaching staff of 5 for varsity and junior varsity level teams.
Added by Jill