Highly motivated and enthusiastic leader with exceptional work ethic who strives for excellence. Gives 110% effort on a daily basis. Displays a positive attitude and performs well in both individual and team-related environments. Trustworthy, moral, ethical and honest in all personnel and decision-making situations. Enjoys taking on challenges and stepping outside of comfort-zone. Excels at Leadership, Employee Engagement and Development, Culture Shaping, Relationship Building, Interviewing, Research, Analysis, Reporting, Written/Verbal Communication, and Networking.
I have experience in both leadership and individual contributor roles, both in the Risk Management (10 Yrs.) and Customer Service (17 Yrs.) related fields. I am a very fast learner and thrive on continuing to gain knowledge to help me grow both personally and professionally.
Currently lead a team of 12 employees responsible for managing the Accounts Receivable function at Paychex, Inc. This includes ensuring outstanding service is provided to our clients with billing-related questions and disputes, past due receivables are collected timely utilizing strong negotiation techniques, performance metrics are met, personal and professional development opportunities are readily available and communicated, and strategic initiatives are implemented and executed successfully.
Additional Career Highlights:
Current President of the Western NY Chapter of the Association for Financial Professionals (Member since Fall 2012 - Board Member since Fall 2013)
Recently earned my Executive MBA from the Rochester Institute of Technology (RIT). During the program I was enrolled full time while also working full time (August 2015 - November 2016).
National Honor Society of Phi Kappa Phi (March 2017 - Present)
International Honor Society of Beta Gamma Sigma (April 2017 - Present)
Certified Paychex Culture Shaping Champion (May 2016 - Present)