Kevin Welcome

Store Manager •Drive sales and customer retention by performing customer transactions with the highest level of integrity •Maintain customer files in accordance with company policies and procedures •Increase store profitability through customer relationship development, community involvement, marketing and building new business sources •Accurately determine loan values based off of a comprehensive vehicle appraisal •Make daily bank deposits, accept customer payments, process vehicle liens and comply with all applicable consumer and privacy laws •Ensure atmosphere of compliance by managing customer accounts, ensuring that payments are made in a timely manner, and collecting on past due accounts in accordance with Company policies and procedures and all local, state, and federal laws and regulations •Effectively mentor and assist with employee management, training, and development Assistant Store Manager • Provided assistance to all customers. • Managed all work done by employees and ensured compliance to store policy. • Maintained a neat and clean store area at all times and maintained work according to safety procedures. • Prepared and documented all store records. • Coordinated with customers and ensured optimal customer services to all. • Trained and evaluated employees on efficient working in store. Customer Service Representative •Help increase store profitability through customer relationship development, community involvement and marketing campaigns •Accurately determine loan values based off of a comprehensive vehicle appraisal •Successfully manage customer accounts and ensure that payments are made in a timely manner •Make daily bank deposits, accept customer payments, process vehicle liens and comply with all other applicable consumer and privacy laws