Latoya Dailey

Deliver top-notch customer service, redirect calls, ensure customer confidentiality and schedule reservations.  Increased inbound call conversion from 34% to 60% generating 26% increase in revenue  Generated over $200,000 in sales within the 1st week of work

Simultaneously managed the relocation process for 65 VIP employees (i.e. CEOs, VPs and Presidents) in both Dubai and Abu Dhabi, streamlined processes, maximized productivity and organized/consolidated all relocation documents.  Supervised a team of destinations specialists  Saved clients $5,000+ per year in rental income through diplomatic negotiations with landlords and realtors

▣ Human Resources Assistant, 2014 Recruited, hired, trained and supervised employees, and coordinated travel arrangements (i.e. flights, hotels).  Streamlined office operations (i.e. operations, record keeping, budgets) and improved staff performance. ▣ Office Manager, 2013 - 2014 Oversaw administrative systems and procedures to ensure timely operations and great customer service through communication to staff of goals and expectations.  Ensure office is secure and presentable at all times as assigned key holder.  Responsible for building and maintaining a successful brand ▣ Marketing Coordinator, 2013 - 2014 Managed social media (i.e. blogs, Twitter, Facebook) postings and activity; conducted public relations tasks (i.e. created media campaigns, built relationships with industry journalists); designed promotional videos and advertisements; developed weekly newsletter content; and planned events and meetings. ▣ Administrative Assistant, 2012 - 2013 Conducted receptionist duties (i.e. managed appointments/calendars, organized event registration, answered phones, distributed mail, managed inventory, troubleshot office equipment), designed flyers, analyzed data, organized information in spreadsheets, and assisted the accounting department (i.e. reconciling, auditing).  Increased revenue and customer loyalty by strengthening customer relations and delivering exceptional customer service.