Lauren Darchi

• Assist with social media marketing campaign including the launch and maintenance of company Facebook page used to raise promote the company and its clients. • Track tenant utility billing in to allow for competitive cost comparison between energy providers. • Assist with administrative tasks such as creating files, distributing contracts, answering phones and greeting clients in order to create a pleasant, efficient, and organized office environment.

• Updated and improved a work site procedure and policy process document for the purpose of increasing productivity and performance of field workers. • Analyzed and organized customer scorecard results which measured the company’s installation performance using Microsoft Excel. Created summary reports of scorecard data and presented to executives to inform them of the company performance and suggested ways to improve. • Tracked and recorded key performance indicators such as employee absenteeism and department financials to provide an overview of internal company performance.