Follow Lilawattie’s Progress
Lilawattie Saldana of Schenectady, NY, has been cited for academic achievement for the Fall 2016 semester at the State University of New York College of Technology at Delhi. Saldana, who is pursui...Fall 2016
Lilawattie Saldana of Schenectady, NY, has been cited for academic achievement for the Spring 2016 semester at the State University of New York College of Technology at Delhi. Saldana, Business and...Spring 2016
Lilawattie Saldana of Schenectady, NY, has been cited for academic achievement for the Fall 2015 semester at the State University of New York College of Technology at Delhi. Saldana,who is pursuin...Fall 2015
Lilawattie Saldana was recognized for earning a spot on the Dean's ListAdded by Lilawattie
Lilawattie Saldana was recognized for earning a spot on the President's listAdded by Lilawattie
Awards & Recognition
Lilawattie Saldana was recognized for earning an academic awardBachelor's Degree in Business and Technology Management
Graduated with Honors (Manga Cum Laude)Added by Lilawattie
Lilawattie Saldana was recognized for earning an academic awardAssociate's Degree in Business Administration
Graduated with HonorsAdded by Lilawattie
Activities & Affiliations
A.B.L.E."Albany Business Leaders Emerging" serves as an organization where students can express their leadership qualities, teamwork skills and professional abilities by being positive role models within the community, by working together to overcome challenges, and by learning different aspects of business to become more prepared for the Business World.Added by Lilawattie
Regina Check Cashing Corporation
Corporate Collections Manager & Branch ManagerJune 2007 - March 2017
Interviewed, coached, trained and evaluate employees.
Conduct weekly audits and implemented new procedures to maximize employees performance while ensuring audits, policies and procedures are followed and in compliance with all internal controls.
Prepared staff schedules and tracked employee performances.
Responded to customer issues and complaints in a courteous manner.
Work with staff and all departments to improve all customer issues.
Strong conflict resolution abilities.
Managed all stages of collections for this company and its two sisters companies.
Coordinated all activities in the collections department.
Evaluated collections procedures to ensure compliance with regulations.
Reviewed scripts for collections calls and made necessary adjustments.
Approved the issuance of demand letters for payments.
Prepared documentation of all collections activities.
Reduces risk by ensuring all collection activities are conducted according to regulations and keeping accurate records.
Attend court and represent company in a collections lawsuit.
Assistant Head TellerSeptember 2004 - May 2007Promoted to assistant head teller within a few months. Supervise tellers in the absent of the head teller. • Assisted in supervising, training, coaching, and developing teller staff. • Listened carefully connecting with customers to understand their top financial priorities and to present products and solutions that would be most beneficial for them. • Assisted other branches as necessary and had excellent customer service relationships. • Completed all branch CTR, SAR and counterfeit reports.
LeverPoint Management LLC
Treasury SpecialistMarch 2017 - Present