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Marion Dortch

Alumni of Kennesaw State University
Resourceful, driven, high-energy and meticulous Corporate IT business manager and retired US Army Field Grad Officer with 15+ years of cross-cultural experience providing IT service management to meet the strategic, operational and tactical objectives of organizations and delivering quality instruction while fostering a positive learning environment for employees. Creative and forward-thinking problem solver with expertise planning, coordinating, monitoring and managing training seminars while implementing process and efficiency improvements. Highly accomplished and results-driven operations professional with training in developing, conducting, and supervising collegiate program educational delivery using blended learning concepts. Superb ability to evaluate, coordinate, design, and deliver a comprehensive range of education programs. Ability to create buy-in and promote a healthy, positive work environment by investing time and effort into training and development programs. Adaptable leader and instructor with critical thinking skills and an ability to work and train remotely seeking to leverage background into an Information Technology Instructor role with a progressive educational institution, focusing on supporting students during his or her collegiate life to ensure optimal strategic planning for later use in the workforce. Bilingual: fluent in English with basic German.
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Marion Dortch Villa Rica, GA graduates from Kennesaw State University

Marion Dortch of Villa Rica, GA graduated from Kennesaw State University on Dec. 13 - 14, 2016. Fall commencement also marked the first time that Samuel S. Olens presided over the University's gra...

December, 16 2016 - Verified by Kennesaw State University
Sr. Specialist, Business Management, Domain 2.0 at AT&T Services, INC
Conducts business process coordination, documentation, and planning support for physical and virtual devices for AT&Ts mobility network Coordinates for the creation and updating of project artifacts and launch readiness alignment documentation with work centers Creates operations models/technical plans and/or process flows Coordinates for the development and/or updating of Interface Agreements and underpinning contracts for IT support Consults with work centers on automation and optimization opportunities Collects, documents, organizes and facilitates the development of test use cases Coordinates test plan execution, user acceptance testing and operational readiness testing Servers on scrum teams for Agile projects Coordinates among functional areas for fault, Change, incident and performance management . Responsible for financial oversight including funding, business case preparation, and review Consults with work centers on organizational structure, platform/service roadmaps and industry trends, tooling optimization and work center efficiencies and automation opportunities Provides planning support for AT&Ts cloud computing effort for onboarding and integration, including: VNF/Service Design & Instantiation, Fault, Performance, and Service Assurance Monitoring, Control Loop Automation, Change Management Automation, Configuration (post-instantiation), ECOMP Portal application access and training Utilizes SAP Business Objects and BMC Remedy Customer Relationship Management applications to conduct and provide analysis/reporting metrics, scorecards, and performance analysis. Coordinates with vendors for enterprise training on physical and virtual network devices and applications including firewalls, security gateways, load balancers, and intrusion detection devices. Served as the project manager for Wireshark lifecycle replacement for the AT&T US Microcell network
June 2014 - Present
Armor Officer/ Information Systems Management Officer (Prior Enlisted) at US Army
July 1998 - November 2013

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