Richard Wayman
I have a passion for using my technical aptitude to improve business processes and enable collaboration. I enjoy international business, information systems, and data driven decision making. Other interests of mine include market research, industrial/organizational psychology, personal finance, management theory, and project management.
Follow Richard
University of Findlay
Southern Nazarene University
Mount Vernon Nazarene University
Ball State University
Richard Wayman Graduates from the University of Findlay
Richard Wayman has graduated from the University of Findlay. Wayman received the following: Master of Business Administration. Wayman was invited to walk in the University's commencement cere...
June, 20 2018 - Verified by University of Findlay
Richard Wayman Enrolls at the University of Findlay
Richard Wayman, of Fishers, Indiana, has enrolled at the University of Findlay for fall 2016. New students began their studies at UF on Monday, Aug. 22. Wayman is pursuing a master's degree in bus...
September, 23 2016 - Verified by University of Findlay
Richard Wayman was recognized for earning an academic award
2012 Graduate Student of Distinction
Added by Richard
Richard Wayman was recognized for earning a spot on the Dean's List
Two publications in an Academic Conference for ITERA (International Telecommunications, Education, and Research Association)
Added by Richard
Collegians Corale
Mount Vernon Nazarene University
Added by Richard
Men's Chorus
Southern Nazarene University
Added by Richard
Sr. System Engineer, VoIP at Interactive Intelligence
• Provide subject matter expertise for contact center software to professional services, partners, and customers
• Known ability to provide clear communication to handle escalated tickets
• Recognized as a lead technical resource within the support organization
• Mentor for interns and new hires, as well as taking an active role in the hiring process
• Diagnose application, infrastructure, and network level issues
• Utilize Salesforce Service Cloud, ServiceNow, Wireshark, SumoLogic, and other troubleshooting tools
December 2013 - Present
Support Specialist, Telephony at Ontario Systems Corp.
• Responsible for support of telephony systems and their integration with accounts receivable and healthcare collections software
• Troubleshot complex VoIP and TDM systems utilizing system logging and packet analyzer software
• Collaborated with management, software development, vendors, and other internal and external stakeholders
August 2012 - December 2013
Office Manager at Menards Inc.
• Managed, trained, coached, and evaluated a team of more than 35 badged employees and security contractors
• Accountable for all cash flow for the location, amounting to nearly $30 million annually
• Responsible for accounts payable, inventory and sales reporting, merchandising, and specific requirements for maintaining a strict payroll budget of over $500k
September 2008 - July 2011
