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Shanika Cureton

Majoring in Communication
San Diego State University, Class of 2016
From Chula Vista, CA
A dynamic, performance-driven Claims Professional with strong academic qualifications combined with exceptional analytical, technical and problem solving skills. Gained additional customer service and training experience by working for numerous organizations while pursuing my degree. Extensive academic qualifications including a forthcoming Bachelor of Arts in Communications from San Diego State University where I have engaged in numerous clubs and leadership roles. Strive in fast-paced environments performing regular and recurring duties with minimal or no supervision. Strong ability to work well as team member and leader utilizing an exceptional work ethic. Identified key patterns and resolved grievances or complicated calls from members, providers, and pharmacies, while strictly adhering to HIPA rules and regulations. Proactively expanded professional expertise, read and stayed current with new benefit changes and breaking news regarding changes in formulary. Implemented innovative new strategies to increase processor productivity by decreasing research calls and improving efficiency. Executed numerous new techniques that increased departmental competence and improved backlog. Improved methods to analyze sales statistics and project sales, improving ability to determine the profitability of products and services. Developed successful plans to acquire new customers or clients through direct sales techniques, cold calling, and business-to-business marketing visits. I look forward to meeting you! You can reach me at 562-656-3055 or shan.cureton@gmail.com.
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Shanika Cureton Named to Associated Students

The recent San Diego State University elections received the highest voter turnout in the election's history - 20 percent of the student body participated in the election. Shanika Cureton, a Chula...

March, 30 2016 - San Diego State University
Graduate Student Association President at Associated Students, San Diego State University
♦ Liaison between graduate student organization/departments and Associated Students making sure the needs of graduate students are heard and met. ♦ Organized and promoted research events/symposiums hosted by graduate student organizations.
March 2016 - Present
Loan Insurance Processor at Guild Mortgage Company
♦ Developed filing system to increase ability to retain and recover documents, reports and records. ♦ Accurately calculated and processed payroll, monthly billing, invoices and files for large corporate accounts. ♦ Consistently praised for the quality and timelines of reports, attention to detail, exemplary customer service delivery and team-player attitude ♦ Delivered excellent support skills to clients/customers and strictly adhered to all company policies and procedures. ♦ Provided outstanding and professional client/customer support, receiving high customer satisfaction ratings. ♦ Established procedures for ensuring accurate coordination of schedules and meetings which increased work efficiency. ♦ Garnered expertise in database systems to track client/customer information, file confidential records and document financial reports. ♦ Collaborated with staff members to ensure accurate sample requests, involving, billing and other office duties.
November 2014 - Present

Achievement

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