Sindhu Pasham

•Build Service Now workflows related to Network and Operations team using MS Visio. •Analyze data collected for Service Now requests to estimate metrics. •Work with global teams to publish dashboards using Tableau for operational metrics and KPI’s. •Associated with PIA team for optimizing reporting through Archer tool, metrics for overall privacy program.

•Build, administer and maintain department’s university website using Apache server, HTML, Web Services. •Design and publish all multimedia content for various events using Adobe Creative Suite. •Part of SPSU, KSU university consolidation project management team to gather requirements from all user groups. •Prepare materials needed for research seminars and conferences and assist faculty with research projects. •Prepare course materials and assist professors with grading of undergraduate coursework using Microsoft Office Suite.

• Assist customers with queries regarding orders in Amazon. • Tracked and analyzed third party vendor processes to streamline process and eliminate fraud. • Improved quality of service by recommending improved processes, identifying new product and service applications. • Work with cross-functional teams to resolve escalation calls and improve customer feedback management. • Generate and submit order inquiry reports to service management group and provide insight on customer