Tracey Munniks
I am passionate about success in all that avenues that I pursue. I am a 9-year veteran of the U.S. Armed Forces. During my time serving our country, I developed critical interpersonal and managing skills that became the foundation of all my endeavors. Using these skills, I decided to pursue the hospitality industry where I was able to engage my customer service skills on a face-to-face level. After establishing a proven dependability track record, I applied for a front desk manager position and was awarded the privilege of leading a team of 10 front desk agents. This opportunity allowed me to cultivate my leadership abilities which included assigning teams for collaboration, delegating project duties, and implementing new policy procedures.
As I have embarked on furthering my education, I continue to exemplify the same determination of success as I have in the past. During my time at Mount San Antonio College I was honored to make the Dean's list and be a part of the Alpha Gamma Sigma Honor Society. I will receive my Associate's Degree in Organizational Communication in June 2014. For Fall 2014 I will be attending Azusa Pacific University to pursue a Bachelor's Degree in Communications with a Minor in Business Management. I remain fully committed to my academic studies as I seek career opportunities that are strongly compatible with the skills I possess while allowing me to develop new ones. In closing, if you would like to reach me to further discuss how I will be an asset to your team, I can be reached by phone at (909) 708-6279 or via email at traceymunniks@gmail.com. I very much look forward to speaking with you.
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Azusa Pacific University
Mount San Antonio College
South Bay Lutheran High School
Pomona Resident Tracey Munniks Makes the Deans' List at Azusa Pacific University
Pomona, CA resident and Azusa Pacific University student Tracey Munniks made the academic Deans' List at APU. Munniks is honored for a fall semester 2014 academic standing of 3.5 or better grade-po...
March, 23 2015 - Azusa Pacific University
Senior Resource Coordinator at Working Solutions
Using my skills to speak with passion, conviction and confidence, leading families through obstacles and helping them locate and move into the appropriate community or engage in-home assistance. I receive inbound and outbound telephone calls to potential clients - people who have expressed an interest in finding various care options for aging parents, spouses and loved ones. I provide critical information and emotional support to callers. I am customer-service-oriented and able to communicate and collaborate effectively.
August 2014 - Present
Student at Azusa Pacific University College
Working on Bachelor's in Communication. Dean's list Fall 2014.
August 2014 - Present
Senior Resource Coordinator at Working Solutions
Using my skills to speak with passion, conviction and confidence, leading families through obstacles and helping them locate and move into the appropriate community or engage in-home assistance. I receive inbound and outbound telephone calls to potential clients - people who have expressed an interest in finding various care options for aging parents, spouses and loved ones. I provide critical information and emotional support to callers. I am customer-service-oriented and able to communicate and collaborate effectively.
August 2014 - Present
Sales Coordinator at Residence Inn by Marriott
Maintained all A/R and A/P accounts while securing new direct bill accounts. Applied wire transfers to company accounts. Assisted sales team with future group events by generating forecast and budget reports
August 2010 - April 2011
Front Desk Manager at Courtyard By Marriott
Initially employed as night auditor and tallied daily revenue totals, prepared daily manager’s reports, reconciled credit card transactions and authorizations. Then pursued and was hired for available front desk manager position. Managed front desk staff and delegated projects that needed team collaboration. Took action on all guest service recovery issues. Conducted front desk meetings and spearheaded monthly employee incentive programs. Implemented new front desk procedures which resulted in improved customer review ratings. Maintained inventory of on-site market items. Trusted with company checks to pay for hosting items needed for weekly guest events. Commissioned with hiring and training all new front desk employees. Proven dependable flexibility, often working overtime to cover shift
October 2006 - April 2009
Services Journeyman at United States Air Force National Guard
Gained knowledge and proficiency in using specialized equipment. Promote physical fitness participation to maintain the Air Force's high level of readiness. Arrange for transporting and disposition of remains or supervise search and recovery teams. Performed required procedures to provide food, shelter, laundry, first aid, field sanitation, mortuary service, recreation and physical fitness to deployed forces. Managed and operated fund food facility, supervised lodging operations and mortuary affairs program including training, scheduling and overseeing Honor Guard team.
June 2004 - December 2010
Veterinary Food Inspector Specialist at U.S Army
Supervised the inspection of operational rations on military installations to ensure safe, high quality food supply for Department of Defense personnel in all environments with emphasis on field wartime environment. Selected food samples using statistical sampling methods and made sensory evaluations. Collected, prepared and transmitted samples to laboratory for testing.
June 2001 - November 2003
