Tzeitel Watson

-- Created and maintain University Parking Services website -- Analyze customer needs, averaging more than 65 transactions per day in a complex work environment while maintaining friendliness, efficiency and discretion -- Act as liaison to T2 Systems and primary point of contact for technical and product testing and implementation for internal Parking Services on-line system -- Coordinate parking for University special events, conferences, and guest parking -- Communicate effectively and coherently over radio channels while responding to community -- Represent Parking Services at the College Graduation Fair and the Parking Citation Appeals Board -- Prepare system for online sales of annual parking permits, and prepare annual payroll deduction file for transfer to Payroll Office · Research and compile statistical reports for Parking Services management, compose general correspondence -- Coordinate parking for special events, conferences, and guest parking -- Research and process parking appeals, create and maintain policy and procedure manual for the department, respond to electronic mail Key Accomplishments: -- Manage several student customer service representatives and assist with permit sales and operations to ensure proper function of all permit systems, and reconcile payroll payments -- Respond to average of more than 40 incoming telephone inquiries daily and provide high quality customer service -- Assist and direct visitors, vendors, staff and faculty with any campus or parking-related questions, and resolve conflicts and complaints regarding parking