Wilson Kimble

- Responsible for managing the coordination, notification, escalation and resolution of Severity <1, 1, and 2 outages - Provide 24/7 single point of contact for all high severity inquiries to the TCC during any operational incident and will coordinate all support groups in the resolution of operational incidents - Coordinate with Duty Managers and Duty Directors to provide status notifications and alerts by sending executive summaries to Delta and Delta IT Executive Management - Reviewed RFC reports provided by Change Management to ensure all changes with potential operational impact are reported to Operation Control Center and IT Division - Work with Operational departments to develop and implement Ops Plans and Project Deployment Plans - Conduct technical and operations analysis and develop operation plans to ensure Service Level Agreement - Monitor and update all severity incidents along with coordinate root cause analysis with resolution support groups. - Ensure that incident problem description, categorization, resolution and business impact information were documented and generates technical reports for Delta Airlines Leadership and further root cause analysis and trending. - Set up and coordinated Technical Bridge calls to assist in resolving High Severity outages