Ying Fang

• Processed payroll on a monthly schedule for 80 employees efficiently and in compliance with company policy. • Facilitated recruitment administration activities: confirmations, invitations, rejection letters and phone calls. • Prepared and maintained personnel related documentation including: contracts, salary certificates, training, employment letters, transfer forms and termination forms. • Conducted training for new employees on topics of company policies and compensation and benefits. • Organized corporate events, including conferences and annual dinners. • Raised purchase requisitions for purchasing recruitment services and events through 1SAP systems. • Coordinated travel for staff between 3 main offices in Melbourne, Singapore and China by way of travel agent.

• Interviewed potential candidates and trained new cast members for a variety of positions. • Led renew process, including improving efficiency and effectiveness of communications between academic team and sales team to reduce number of academic and sales meeting to 1 each week. • Monitored and gave feedbacks to a team of 8 members on customer communications. • Coached cast members on skills of work efficiency and maintaining good relationship with partner. • Designed, planned, and organized 2 to 3 training seminars for customers every week. • Resolved customer complaints on daily basis ensuring grievances were met with approval and in compliance. • Acted as Senior Learning Partner since April, and was promoted officially in June due to 100% renewal rate.