Derrick Jenkins

My Job consists of ensuring, implementation and compliance of Corporate Franchise policies and procedures as well as maintaining Brand Standards. This is done by communicating with hotel owners and corporate offices, as required to accomplish these goals. My job duties include maintaining an atmosphere of tranquility at the Front Desk, never giving the impression that there is ever a problem. Personally and frequently verifies that guests are receiving the best possible service available. To ensure that all Departments under my supervision are successful and as independent profit center as possible, ensuring maximum guest satisfaction consistent with our hotel standards, through planning, organizing, directing and controlling all aspects related to the revenues and operating expenses. Effectively interpret financial result in regards to revenues, payroll, costs and expenses. To assist in the preparation of the Annual Operation Budget which will form part of the Business Plan. To establish and monitor cost and expense control systems and procedures to achieve budgeted operating results. Maximizes revenues through pro-active action rather than re-active. Periodically inspects rooms to ensure cleanliness and well maintained rooms. Patrols assigned areas frequently to ensure cleanliness and well maintained areas. My position is directly responsible for the success of the housekeeping, front office and food and beverage departments of the property. A hands-on approach is necessary to effectively manage the quality of customer service and guest cleanliness. Some other responsibilities also include managing the daily hotel operations to achieve planned goals for operational integrity as measured by revenue, house profit, and RevPAR index while maintaining company standards for guest satisfaction, associate satisfaction, quality assurance, and asset protection. Interviewing and hiring of new associates, as well as disciplinary measures.