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Situated in the mountains of Allegany County, Frostburg State University is one of the 12 institutions of the University System of Maryland. FSU is a comprehensive, residential regional university and serves as an educational and cultural center for We...
Isaiah Behnke, of Charlottesville, Va., recently received a Master of Business Administration degree in Management from Frostburg State University in Frostburg, Md., during its 148th commencement c...Spring 2016Verified by Frostburg State University
University of Virginia
Director, Student Accounts Operations (Student Financial Services)October 2015 - Present• Direct the operations of Student Accounts, Collections, and Cashiering teams (9) while ensuring accuracy and compliance of the 22,000+ student body account process (e.g., A/R, student billing, invoicing, compliance, account activity, reporting, and reconciliations) • Proficiency with student account and billing management analysis, student refunds, institutional loan programs, emergency loans, exit interview for student with debt and ensure appropriate processes are developed in order to collect outstanding student receivables. • Adaptable leader cultivating a culture of information sharing through effective communication. • Deliver a high level of interpersonal and communication approaches across Student Financial Services and other University departments (e.g., relationship with other areas for example Budget Office, UREG, Central ITS, and schools/departments). • Focus and implement team development to identify training needs, choose appropriate training methods, establish team building activities, provide coaching, delegate work appropriately, manage talent, and develop and execute strategic succession planning to ensure the department sustains personnel and structural transitions and remains optimally flexible to address team and department service needs.
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