Jaime Ocampo

• Perform general clerical duties. • Managing the short and full intakes of new clients/residents. • Assist non-working clients to obtain Public Assistance. • Create initial Independent Living Plans (ILP) for new clients/residents. • Reviewing case files corresponding to the checklist of required documents. • Assisting with the management of client/resident savings. • Managing client support services, including metro cards and passes for working clients. • Participate in case conferencing and client review. • Supporting the verification of client/resident employment and educational activities. • Interfacing with the Department of Homeless Services (DHS) and other related agencies. • Refer clients to internal and external resources and serve as an advocate when necessary. • Interacting with program clients/residents, vendors, and visitors. • Assisting in securing required client documents from governmental and other agencies. • Maintaining confidentiality in all aspects of resident, staff and agency information. • Maintaining ongoing communication with social services and other departments. • Working diplomatically to solve problems in the social services department and facility. • Enforce facility rules and regulations to maintain compliance.

• Monitor the store for potential security risks and alarm function. • Protect against fraudulent activity by creating AP Alerts and reporting and documenting incidents properly when necessary. • Teach and coach store employees about the principles, standards and policies related to safety and crisis events and monitor their fulfillment. • Work with the Asset Protection Lead and others to resolve any hazards or compliance issues and investigate any employee or customer accidents. • Interact with customers and store employees to maintain a safe, secure and profitable environment throughout the store. • Ability to demonstrate preparedness and exhibit behaviors for proper emergency response procedures. • Ability to solve problems, multitask and work in a team environment while working in a high-paced retail environment.