Layla Alkire-Ligutom

*Assist taxpayers by phone, email, voice mail and walk-in customers with questions/concerns. *Skip tracing for collections department returned mail processing. *Proficient in understanding and updating taxpayer and account data in an integrated tax system. *Processing Canadian Requests for Sales Tax Refund, answering questions/concerns from Canadian citizens regarding this program, via email and phone. *Processing returned mail and updating account information daily. *Updating accounts based on demographic information found through various research methods, include skip tracing. *Assisting tax payers with forms and filing online, as well as completing online registration. *Data entry *Customer service *Mailings *Research *Collections contacts.