Ross Popham

Performs a variety of customer service functions within the Enterprise Contact Center for insureds, agents, and claimants including coordinating first notice of loss processing of claims and/or processing payments, billing inquiries, cancellations agreements, and policy questions for all products, lines of business, and affiliates. Meets established goals and objectives via telephone and/or electronic means providing a superior customer experience. Provides highest quality, caring service by following established service levels and procedures for functions performed. Establishing and maintaining effective relationships with customers on behalf of the company in a customer centric manner by taking personal and complete responsibility for each customer interaction and by ensuring that all customer requirements are completely met.