Serena Taylor

Previously employed through this agency from March 2004 until December 2015

A Telecommunicator is responsible for answering 9-1-1 telephone lines, dispatching public safety personnel and equipment, and recording and relaying sensitive information that may involve life and death situations. As an employee of the 911 Communications Services Department, the Telecommunicator shall obey all policies, procedures, rules, and regulations of the 911 Communications Services Department.

Takes 9-1-1, TDD, administrative and private line telephone calls.

Communicates effectively with citizens and the personnel of the agencies with which we
interact.

Dispatches calls to appropriate police and/or fire units via radio and coordinates responding backup units if necessary.

Monitors radio frequencies, alarm board and LINK/NCIC computers for significant activities.

Provides various notifications to public safety agencies, businesses, and citizens, such as
providing information on accident victims, arrested persons, alarm activations, etc.

Retrieves and disseminates a variety of information to police, fire and EMS personnel;
such as warrants, stolen vehicles, complaint information, officer activity, fire activity,
alarms, key holders, cross street information, etc.

Accurately and effectively makes LINK/NCIC entries.

Provides notifications, as needed, to utilities or other agencies; such as Paducah Power, FAA, EPA, railroads, etc.

Activate monthly warning siren tests as directed.

Other duties as assigned