The Merit Story

Every person's story can inspire someone else — to tackle a new challenge, embark on a different path, or pursue lofty dreams. At Merit, we make it easy for stories of success to reach and inspire others. Merit's network of stakeholders have a shared interest in student success, and Merit's technology allows those stakeholders to create, see, and share stories about individual students.

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The Merit Team

We're a small team with big aspirations. Our own stories are those of curiousity, courage, serendipity and hard work. We care deeply about the success of our customers and are intentional, every day, about making Merit meaningful to all who encounter it.

Keep Up to Date with Merit

Discover what's new with our business and who's taking notice. Read about the conferences and events we're attending ‐ our team is often on the road and we'd love to meet you.

News from Merit

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Merit featured in Forbes: Student recognition creates a powerful feedback loop

"When it comes to winning media attention, most of the 6,900 accredited colleges and universities in the U.S. must feel as if they’re operating in the hush-hush shadows of Area 51. Sports teams lan...

March 2016
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HASTAC director of credentials & badges research looks to Merit for the future

"Merit's difference is that their achievements are foregrounded by a trusted network that is already in place, essentially creating a reputation platform for stakeholders who have a vested interest...

September 2016
Inside higher ed

Colin Mathews, Merit founder, pens Inside Higher Ed opinion piece on flawed assumptions behind alternative credentialing

"The premise behind all of the badge and alternative credential projects is the same," writes Merit founder Colin Mathews in Inside Higher Ed. "That if only there were a new, unified way to quantif...

September 2016
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Merit client roster continues to grow; new college partners announced

Colleges and universities across the country are continuing their rapid adoption of Merit, which makes it easy for institutions to connect personal stories of student success and achievement to cri...

September 2016
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Merit's co-founder Jason Fox quoted in Digiday article about Facebook publishing

Digiday's Max Willens reported on Facebook's changes to Domain Insights, and talked with Merit co-founder Jason Fox about how this could impact publishers. 

August 2016
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Merit releases new features that make it easier for all university departments to own part of the marketing process

New platform enhancements enable university staff to submit stories of department and student successes, directly connect brand with key audiences As colleges and universities across America str...

June 2016
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Merit improves how college SIDs market sports programs and student-athlete success

Merit, whose online platform “connects the dots” between high school, college, and career for millions of students and hundreds of institutions, today announced enhancements that will enable sports...

May 2016
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Colin Mathews to speak at Global Pathways Institute Southwest Conference

Merit founder and president Colin Mathews will be featured on a panel at the Global Pathways Institute's "Southwest Pathways Conference" in Scottsdale, Ariz. on May 4. The event promotes "promising...

May 2016
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Dillard University president Walter Kimbrough honored with 2016 Advocate for Higher Education award

Walter Kimbrough, president of Dillard University, was honored with the 2016 Advocate for Higher Education Award by the Counselors to Higher Education section of the Public Relations Society of Ame...

April 2016

Fayetteville State becomes first member of UNC system to launch Merit

Fayetteville State University, North Carolina's second-oldest public institution, became the first member of the UNC system to officially launch Merit on its campus. All UNCFSU students now have a ...

April 2016
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Albany Business Review features Merit's expansion to high schools

An educational software company in Albany hit a milestone last month. Merit, a company that sells marketing software to colleges and universities, released free Merit pages for all high schools ...

April 2016
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Merit expands platform to provide free Merit pages for all high schools in U.S.

Merit, whose platform “connects the dots” between high school, college, and career for millions of students and hundreds of institutions, today announced the rollout of free Merit accounts for more...

March 2016
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Merit's Amy Mengel to present at ACE Annual Meeting

The American Council of Education's 98th annual meeting will feature a presentation from Merit's vice president of marketing, Amy Mengel. Mengel and Kelly Chezum, vice president for external relati...

February 2016
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New institutional Merit pages for colleges and universities showcase success

Merit launched a major redesign to the Merit pages of hundreds of colleges and universities to better tell the story of what it means to be a student at each institution. Based on client feedback, ...

January 2016
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Merit a "Best Place to Work" for third year in a row

For the third consecutive year, Merit was selected by the Albany Business Review as one of the "Best Places to Work" in the Capital Region. The award is based on scores from employee attitude surve...

November 2015

Merit on the Road

Working at Merit

We’re proud of the work we do and want you to be proud to work with us. Working at Merit means that you’ll be treated as a peer and a grownup, someone able and trusted to use your talents and good judgement to help us thrive. You can check out our employee handbook if you’d like to see how we manage ourselves and our business, or you can get in touch if you want to be part of our team.

Client Success Associate

Client Success Associate

At Merit, we’re committed to making sure our clients are successful. We want to ensure that our clients — primarily colleges and universities — get the most out of Merit’s software so that they’ll become active users of Merit and want to renew their contracts over and over. We have a whole team dedicated to client success, and we’re looking for a super organized, disciplined, and motivated person to support that team.

What does supporting our Client Success team look like? To start, you’ll be helping to set up and then sitting in on calls between Client Success Managers (CSMs) and their clients. During these calls, the CSM reviews a customer's account with the client and educates them about more strategic ways to use our software. You’ll capture important notes and details during these calls and take point on follow-up action items. You’ll learn how to use key tools and platforms that are critical to managing our work (database CRM software, communication tools, marketing software). Our CSMs must constantly balance their time between one-on-one contact with dozens of clients, scaled outreach to a lot of clients (like leading webinars), and developing resources that our clients can use to be more successful, like articles, guides, or reports. You’ll play a critical role in helping the CSM team balance these priorities by helping everyone stay organized.

We’ve developed a very successful client success model. Over time, as you learn the roles of the team and contribute more meaningfully to their work, your responsibility will increase. You could end up developing client resource materials, leading software training demonstrations, crafting and delivering webinars, or even one day managing your own group of clients. Your role can expand in several directions depending on your aptitudes and interests. Merit develops talent internally and always prefers to promote from within.

Whenever we hire, we look for aptitude, good judgment, self-motivation and empathy. For this role specifically, we also must have someone who:

  • manages time well, is organized, self-discipined, reliable, and knows how to meet many deadlines
  • is comfortable with software and technology generally because that’s what you’ll be working with every day
  • communicates professionally and clearly in writing
  • is not only a good listener, but can sort out the key messages in a conversation from the noise or chatter
  • is very comfortable in a low-management culture: you should thrive when the goals are clear but you’re left on your own to accomplish them
  • has had at least one job in which they learned a lot

If you work at Merit, you’ll be part of a small but fast-growing company that has developed a distinctively excellent product that you can see at We offer:

  • a culture of respect, kindness, and responsibility
  • the ability to see your work have meaningful results
  • competitive pay
  • terrific benefits: fully paid health and dental for your family, retirement matching, extremely flexible personal time, and more
  • a beautiful, informal work environment in Albany’s warehouse district — the kind of workspace your friends will envy

Please send us a letter introducing yourself if you're interested in this position. The letter is important: we're going to look at it as a writing sample. You don't have to overthink it, but please do consider it as an important part of how we get to know you. A resume is useful, too. If it seems like there's a fit, we'll respond with more details about the nuts and bolts of the job and invite you in for an interview. You can send your letter to

Contact Us

We're here to help: Monday-Friday, 9AM-5PM EST
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