Education Department Front Desk Receptionist at Le Moyne College
-Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
-Greet guests and welcome them into the office
-Answer questions, address complaints and give suitable information
-Answer all incoming calls and redirect them or keep and distribute messages
-Accept and sign the delivery of letters, packages etc. and distribute them either personally or through an interoffice dispatching system
-Prepare outgoing mail by drafting correspondence, securing parcels etc.
-Check, sort and forward e-mails
-Monitor office supplies stock and place orders when necessary
-Keep updated records and files and maintain financial sheets with office expenses and costs
-Take up other duties as assigned, errands/organization duties, etc.
September 2014 - Present
Member Services Manager at Metro Fitness East, Metro Fitness Downtown
-Effectively manage large amounts of incoming calls & take detailed messages
-Generate sales leads
-Identify and assess customers’ needs to achieve satisfaction
-Build sustainable relationships of trust through open and interactive communication
-Provide accurate, valid and complete information by using the right methods/tools
-Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
-Keep records of customer interactions, process customer accounts and file documents
-Follow communication procedures, guidelines and policies
-Take the extra mile to engage customers
-Organization, filing, and cleanliness
August 2012 - Present
Bradleigh was awarded this badge for 2 achievements.
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