Carolyn Dodson

Accomplished, customer-centered Financial Services Operations Analyst with unique multi-functional experience in application specific data analysis, process optimization, product enhancement, and reporting. Aptly leverage financial services expertise and technical knowledge to improve operational processes and interdepartmental collaboration. Analytical and persistent, recognized as the go to person to identify and resolve critical issues, while training staff to prevent additional expenses and maximize customer satisfaction. I understand risks related to compliance, company reputation and operations. I translate business, client and employee needs into actionable solutions, solutions with a goal to increase profitability, reduce costs and enhance value to the client. Other areas of strength include: | Electronic Banking Applications | Treasury Management Applications | Bank Core Parameter Management | Credit and Debit Card Processing | Data Query and Analysis | Project Management | | Excellent Troubleshooting Skills | Process Optimization |