"As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. At other times, you refer customers to support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping Apple maintain strong relationships with customers, you are instrumental to our success."
(apple.com)

"The Lead Cashier is responsible for positively impacting the customer s shopping experience by effectively training and supervising other Cashiers and providing feedback to the leadership team regarding their performance. Assists store leadership in leading cash and wrap operations to ensure maximum accuracy, efficiency and compliance with company procedures. The Lead Cashier is expected to role model AEO values and AEO Customer First behaviors in all actions and interactions in order to create a positive Customer First experience."
(ae.com)