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Jill Markley

Majored in Business
Becker College, Class of 2018
From Gardner, MA
Experienced in building world-class Technical Support organization by leveraging my strong customer focus, expertise in Software Technical Support, and ability to coordinate the efforts of team members, which I have developed during my 15 years in Technical Support, Technical Account Management, and Project Management.
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Becker College

Jill Markley graduates from Becker College

Becker College's Commencement ceremony was held on May 5, 2018. Lt. Gov. Karyn Polito delivered the keynote address. Jill Markley, of Gardner, MA, graduated Summa Cum Laude with a Bachelor of Sci...

June, 12 2018 - Becker College
Dean's List Spring 2017

The dean's list recognizes all full-time students (24 or more credit hours earned for the academic year; 12 minimum each semester - September through May) whose term grade point average is 3.50 or ...

July, 31 2017 - Becker College
Alpha Sigma Lambda Inductees

Becker College announces its 2017 inductees into the Alpha Sigma Lambda honor society. Alpha Sigma Lambda recognizes the special achievements of adults who accomplish academic excellence while faci...

April, 25 2017 - Becker College
Jill Markley Named to Becker College Dean's List

Jill Markley, of Gardner, MA, was named to the Becker College Dean's List for the Fall 2016 semester. Markley is pursing a/an Bachelor of Science degree in Business Administration.

February, 03 2017 - Becker College
Manager Customer Support Services at PRISYM ID
▪ Provide direction for technical team, including leads, with direct reports in the United Kingdom and the United States. Tasks included are running bi-weekly staff meetings, regular one-on-one sessions, creating individual coaching and growth plans for each employee. Recruit and hire new team members. ▪ Review and identify process improvement areas and implement new procedure; update documented procedures to maintain ISO compliance. ▪ Complete monthly SOFTO (Success-Opportunity-Failure-Threat-Objective) reports ▪ Analyze customer feedback and determine next best steps ▪ Participate in ticket status update meetings with multiple customers to repair the relationship. Tasks included are to track meeting minutes and actions, produce reports, and manage customer expectations and assumptions. ▪ Participate in the rollout of SaaS solution, including hiring, training, and supporting team through Alpha and Beta releases
February 2016 - Present
Varsity Cheerleading Coach at Gardner High School
Coach cheerleading at the Varsity level, includes skill development in stunting, tumbling, dance, motions and performance skills. Manage coaching staff of 5 for varsity and junior varsity level teams.
June 2012 - Present

Dean's List 2 Honor Society Graduation

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