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Katherine Knapp

Majoring in Accounting
West Kentucky Community & Technical College
From Kevil, KY
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Receptionist at Express Employment Professionals

I was in charge of answering all incoming calls on a multi-line phone system while taking care of all clients coming in through the door. I was first point-of-contact for all calls and people walking in the door. I reviewed all resumes, job applicants, scheduled all appointments. I also kept up with office supplies and let the owner know when we needed more of something. Also, kept all new hire packets in order to make sure we had enough packets at all time. Administrated drug tests and then checked to see if they passed or not. Also, managed the offices Facebook page, consistently posting about new jobs we were hiring for and called all people interested to try and get them in the door. The reason I left this job was to move to another state.

June 2015 - October 2015
Administrative Assistant for Accounting Firm at Craft Financial Solutions

Administrative Assistant, Answered multi-line phone system, took care of customer inquiries/complaints/status of tax returns/and all other customer interactions. Obtained and securely filed away customer's information, including sensitive information (social security numbers, W-2's, 1099's, legal documents, any other information necessary for tax filing, ordered office supplies and kept count of office supplies, took care of bank deposits and going to the post office every day. Also, I helped with simple tax returns during busy season working them independently and then once completed, I took them to one of the accountants in house for them to review or go over any questions I had.

June 2012 - April 2015
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