Kelsey Ficken

• Assisted all members of the agency, from those in leadership to art directors, and worked to achieve organizational goals and accomplish tasks for clients before deadlines • Responsible for updating client websites using coding and creative skills • Conducted accurate research of clients and their brands to assist in successful project completion • Worked hand in hand with the president on special projects • Conducted off-site polls to generate helpful information aiding in better-serving clients marketing needs • Gained experience in all facets of the agency: client communications, copywriting, graphic design, account services, website maintenance, and administrative duties • Entrusted to review vendor invoices to calculate accurate commission for the agency

• Effectively onboard new team members with an enthusiastic approach and a patient and encouraging demeanor, impressing upon them the importance of exceptional guest service • Committed to the principle that every guest, every time is left with an overall impression that we genuinely appreciate their choice of dining with us • Educated employees on policies and procedures to uphold Taco John’s standards of excellence • Monitored food safety practices to meet health department, strict corporate compliance standards • Developed and implemented action plans to address opportunities for quality improvement, presented with a positive and respectful approach to the General and Area Manager

• Educated myself on the detailed restaurant's food and beverage menu to leverage an ability to bring profits to the organization, along with promoting guest loyalty and an enhanced experience • Fostered improvement by initiating meaningful organizational programs within the facility