Lakievia Johnson

I have over 10 years of professional experience working in positions such as Academic Advisor, Project Training Assistant, SAP Incident Manager, and Customer Service Representative in industries including Higher Education, Business Services, and Communications. Skills and experiences include: Training, Customer Satisfaction, Meeting Facilitation, Policy Analysis, Project Management, Advising, Multi-Departmental Communication, and CRM platform utilization. Utilizing these skills, and others, I have improved retention rates for organizations, developed employees, streamlined communication processes, and created methods to increase organizational productivity and efficiency.