Lilawattie Saldana

Interviewed, coached, trained and evaluate employees.
Conduct weekly audits and implemented new procedures to maximize employees performance while ensuring audits, policies and procedures are followed and in compliance with all internal controls.
Prepared staff schedules and tracked employee performances.
Responded to customer issues and complaints in a courteous manner.
Work with staff and all departments to improve all customer issues.
Strong conflict resolution abilities.
Managed all stages of collections for this company and its two sisters companies.
Coordinated all activities in the collections department.
Evaluated collections procedures to ensure compliance with regulations.
Reviewed scripts for collections calls and made necessary adjustments.
Approved the issuance of demand letters for payments.
Prepared documentation of all collections activities.
Reduces risk by ensuring all collection activities are conducted according to regulations and keeping accurate records.
Attend court and represent company in a collections lawsuit.