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Kennesaw State University is one of the 50 largest public universities in the country. Located just north of Atlanta, Ga., the University combines a suburban setting on two campuses in Kennesaw and Marietta, with access to one of the country’s most dyn...
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IT Operations Center AnalystJuly 2014 - PresentProvide monitoring and analysis of monitoring data for approximately 1650 fast food restaurants nationwide. Systems include Windows XP and WIndows 7 desktops, point of sale hardware and software, network devices, mobile ordering applications, and other related systems. Generate reports based on analysis of data, including systems up/down time, event recurrence, and vendor performance data. Coordinate efforts between other monitoring analysts, service desk agents, restaurant employees, and vendor analysts in order to resolve IT issues. Point of contact for network service vendor(s).
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