Wenting Zhao

Customer Service: • Provide superior customer service to University students, staff, guests, and visitors within the Christiana Commons • Be an information source to residents and visitors both in-person and over the phone • Distribute, collect, and monitor the condition of free check-out and rental equipment Key and Fob Management: • Closely adhere to all room key and access FOB distribution protocols and security safeguards. • Log all room key and FOB actions with 100% accuracy during your shift • Maintain up-to-date knowledge of all key and FOB actions within the StarRez system Mail/Package delivery: • Secure, sort, distribute, and forward all U.S. mail and packages from delivery companies • Enter data in the package distribution computer system • Sign out packages following all established protocols Administrative Duties: • Maintain accurate records of all items distributed and collected during your shift • Manage space reservations for the Christiana Commons

● Secure the “Cash In, Cash Out” process of the staff from other departments, such as retail and food & beverage ● Count the safes, make changes, and secure the amount of cash in office ● Audit the Operation reports of the staff to make sure they cash out the correct amount of cash ● Audit inventory of all department at the end of every period