Willie Smith

• Provide full range of student services support to students and the general public by responding to inquiries and requests for information and assistance in person, online or by telephone • Assist, and inform students with student services processes, procedures and policies: admissions, advising, assessment/testing, transfer information, financial aid, graduation, registration, new student orientation, self-service stations and veteran’s services • Conduct student transactions and maintaining and updating student academic records utilizing the College information system. • Assist students in the resolution of issues, concerns and problems • Communicate with students and the general public to promote the College’s services and programs • Operate under the FERPA rules for the release of student information to faculty, parents, students, etc. • Recommend and assist in the implementation of goals and objectives; participating in establishing and implementing unit policies and procedures