Alissa Irvin

Responsible for the set up and maintenance of all totes »Isotoner product in the ERP system (Item Master File). Responsible for reviewing and analyzing product and customer programs from Marketing to be approved, resolved or rejected daily. Attributes of these programs drive how product is planned in our Inventory Planning Module, in our SFA customer contracting system, and for our Electronic Catalog for customers

-Manage various account needs of both large and small box customers - Respond to customer needs, inquiries and complaints, including but not limited to data entry, processing sales orders, return requests and complete follow through to shipping. - Act as a liaison and key contact for brokers/sales reps to support new business and efficiently and accurately handle requests. - Build and develop relationships with buyers of assigned territory by providing sales and product support. - Coordinate and send sales samples and collateral to customers as necessary to support and grow the business. - Review (distribute), edit weekly and quarterly developed sales reports to identify product growth potential. -Collaborate with inventory planning and monitor inventory for order fulfillment. -Be proactive in account setup and management. -Review EDI transmitted orders for accuracy and completion.