Angie Presley

- Created and implemented office SOPs, customer record organization systems and customer phone scripts
for a new company
- Developed and maintained an inventory tracking system
- Scheduled installs, service calls and follow up inspections
- Ensured appropriate staff was assigned to every call
- Entered all customer data and service records into the CRM; promptly updated records as needed
- Generated weekly sales reports
- Independently managed all customer and company administrative needs

- Handled incoming 911 calls in a swift yet professional manor while gaining control of the conversation and
calming/comforting the caller
- Controlled a police radio and dispatched police to calls after determining the various levels of priority.
- Entered arrest warrants and protection orders into the Computer Aided Dispatch system
- Demonstrated a comprehensive ability to independently make use of various resources in order to expedite
call times and better prepare the arriving officer(s)

- Promptly entered citations, warnings and protection orders into the Computer Aided Dispatch system;
adhered to strict confidentiality policies
- Answered multiline emergency, non-emergency and business phones
- Prioritized duties and efficiently multitasked to ensure all paperwork was entered in a timely manner while
handling all types of incoming and outgoing calls