April Radcliff
Southern New Hampshire University, Class of 2025
From Mandeville, LA
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Congratulations on being named to Southern New Hampshire University's Honor Roll for the 2025 C-3 (May - Jun) term! Honor Roll is a term-specific achievement that recognizes learners who excel at ...
July, 16 2025 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 2025 C-2 (Mar - Apr) term! Honor Roll is a term-specific achievement that recognizes learners who excel at ...
May, 14 2025 - Verified by Southern New Hampshire UniversityIt is with great pleasure that Southern New Hampshire University (SNHU) congratulates the following students on being named to the Spring 2025 President's List. The spring terms run from January to...
May, 13 2025 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 2025 C-1 (Jan - Mar) term! Honor Roll is a term-specific achievement that recognizes learners who excel at ...
March, 11 2025 - Verified by Southern New Hampshire UniversitySouthern New Hampshire University congratulates the following students on being named to the Honor Roll for the 2024 C-6 (Oct - Dec) term. Honor Roll is a term-specific achievement that recognizes ...
January, 14 2025 - Verified by Southern New Hampshire UniversityIt is with great pleasure that Southern New Hampshire University (SNHU) congratulates the following students on being named to the Fall 2024 President's List. The fall terms run from September to D...
January, 14 2025 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 2024 C-5 (Sep - Oct) term! Honor Roll is a term-specific achievement that recognizes learners who excel at ...
December, 03 2024 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 2024 C-4 (Jul - Aug) term! Honor Roll is a term-specific achievement that recognizes learners who excel at ...
September, 10 2024 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 2024 C-3 (May-Jun) term! Honor Roll is a term-specific achievement that recognizes learners who excel at SN...
July, 11 2024 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 24EW4 term! Honor Roll is a term-specific achievement that recognizes learners who excel at SNHU. It was es...
May, 16 2024 - Verified by Southern New Hampshire UniversityIt is with great pleasure that Southern New Hampshire University (SNHU) congratulates the following students on being named to the Spring 2024 Dean's List. The spring terms run from January to May....
May, 15 2024 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 24EW3 term! Honor Roll is a term-specific achievement that recognizes learners who excel at SNHU. It was es...
March, 20 2024 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 23EW2 term! Honor Roll is a term-specific achievement that recognizes learners who excel at SNHU. It was es...
January, 05 2024 - Verified by Southern New Hampshire UniversityIt is with great pleasure that Southern New Hampshire University (SNHU) congratulates the following students on being named to the Summer 2023 President's List. The summer terms run from May to Aug...
September, 06 2023 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 23EW6 term! Honor Roll is a term-specific achievement that recognizes learners who excel at SNHU. It was es...
September, 06 2023 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 23EW5 term! Honor Roll is a term-specific achievement that recognizes learners who excel at SNHU. It was es...
July, 12 2023 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 23EW4 term! Honor Roll is a term-specific achievement that recognizes learners who excel at SNHU. It was es...
May, 09 2023 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 23EW3 term! Honor Roll is a term-specific achievement that recognizes learners who excel at SNHU. It was es...
March, 07 2023 - Verified by Southern New Hampshire UniversityResponsibilities:
Led the design, development, and delivery of technical and professional training programs to support business objectives and employee development.
Instructed supervisors and staff on performance improvement, creating tailored feedback and performance improvement plans.
Collaborated with key stakeholders, HR, and recruiting teams to conduct skill gap assessments, design streamlined lesson plans, and improve employee retention.
Developed lesson plans for sales, operations management, engineering, and field operations departments, ensuring alignment with company goals and technical standards.
Delivered on-site and virtual training to over 100 employees, supporting onboarding, system use, and process adoption across multiple departments.
Designed and created a secure training sandbox environment in collaboration with Salesforce developers to enable safe, hands-on practice and automation workflows.
Served as point of contact for the ADDIE training model, analyzing, designing, developing, and implementing new courses to meet evolving needs.
Created and launched the Business Operations Training Department, building curriculum for new roles including a Brand Ambassador sales position inside Lowes stores.
Supported employees in navigating technology, systems, workflows, and communication challenges during the merger with ADT, ensuring minimal disruption and secure adoption of new tools and processes.
Responsibilities:
Designed, developed, and delivered technical training on secure use of Electronic Health Record (EHR) systems, ensuring compliance with HIPAA and federal privacy standards.
Served as liaison between county IT/healthcare administration and third-party EHR vendor, managing support tickets, monitoring issues, and coordinating system updates to maintain security and data integrity.
Created, managed, and audited over 850 user accounts, implementing strict access controls and account provisioning protocols to safeguard sensitive health information.
Developed standardized system testing protocols and supported system upgrades to ensure secure, reliable performance and compliance with state and federal requirements.
Provided daily user support and troubleshooting for clinical and administrative staff, applying technical problem-solving and user training to reduce system errors by 95%.
Collaborated with doctors, administrators, and quality management teams to improve secure documentation workflows, exceeding state data protection requirements for SUTS and DMC-ODS programs.
Produced comprehensive user guides, training materials, and video tutorials to strengthen staff awareness of data privacy, system security, and proper documentation practices.
Led classes of up to 50 staff on secure EHR workflows, HIPAA compliance, and best practices for maintaining confidentiality of electronic patient data.
Trained staff on software and collaboration tools including Microsoft Office Suite, GoToMeeting, SnagIt, Outlook, SharePoint, and multiple EHR platforms.
Monitored and enforced account request protocols to verify legitimate need for system access and ensure role-based permissions aligned with job duties.
Acted as key point of contact for technical escalations, security concerns, and process improvements, communicating clearly across teams to mitigate risk and resolve issues promptly.
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