Ashanti Terrell

Delivered technical training and operational support for large-scale election systems, preparing field service technicians (FSTs) to set up, maintain, and troubleshoot voting equipment at polling sites. Ensured training was aligned with legal standards, organizational procedures, and real-world election day scenarios.

Key responsibilities:

- Conducted needs assessments to understand technical workflows, job functions, and reporting requirements
- Led multiple daily training sessions focused on equipment setup, maintenance, and polling place closure procedures
- Developed and distributed Quick Reference Guides to enhance field technician performance and confidence
- Delivered hands-on instruction on the safe and compliant use of voting devices, including troubleshooting and escalation protocols
- Ensured training environments met safety and regulatory standards
- Evaluated training effectiveness and adjusted delivery methods to meet operational goals and technician proficiency levels
- Supported election readiness efforts by contributing to cross-functional training and logistics planning

This role reinforced my ability to translate complex technical processes into clear, actionable instruction, while supporting mission-critical operations under strict compliance.

Provided critical communication support and emergency coordination as part of campus safety operations. Managed multiple communication channels while maintaining composure under pressure and ensuring swift response to incidents and service calls.

Key responsibilities:

- Operated and monitored multiple phone lines, radio frequencies, and alarm systems to dispatch emergency personnel and campus services
- Responded to high-stress situations with professionalism and clarity, providing guidance to individuals experiencing emotional or physical distress
- Accurately interpreted caller information, read campus maps, and delivered clear, actionable directions to responders and callers
- Advised callers on emergency procedures, including medical, safety, and security protocols
- Maintained detailed logs and completed clerical tasks to support shift continuity and operational readiness
- Utilized Microsoft Office Suite, Excel, and internal systems for data entry, communication tracking, and incident reporting
- Fostered effective communication and coordination among team members, campus security, and external responders

This role enhanced my crisis management, communication, and multitasking skills in a fast-paced public safety environment.

- Managed full-cycle accounts payable and receivable processes, ensuring timely and accurate processing of invoices, payments, and collections
- Reconciled vendor statements, resolved billing discrepancies, and maintained up-to-date records in the accounting system
- Assisted with month-end closing tasks, including journal entries, aging reports, and balance sheet reconciliations
- Processed incoming payments and applied them to appropriate customer accounts, reducing outstanding receivables
- Collaborated with internal departments and external vendors to streamline financial operations and improve workflow efficiency
- Maintained strict compliance with company policies and accounting standards

Managed and coordinated multi-million dollar telecommunications projects (ranging from $1M$8M) for national clients including NCR, Petco, the State of South Carolina, Wells Fargo, Papa Johns, and Under Armour. Oversaw project scopes, timelines, and budgets to ensure successful execution and client satisfaction.

Key contributions:

- Led end-to-end project operations, from planning to reporting, while maintaining scope, budget, and stakeholder alignment

- Designed and implemented new systems and workflows from the ground up to support scalable project execution

- Analyzed complex datasets to inform program-level decisions and provide actionable insights for cross-functional teams

- Utilized Excel, SamPro, and Quickbase for billing, data tracking, and operational reporting

- Delivered timely, transparent updates to clients and stakeholders, fostering strong relationships and trust

- Consistently exceeded performance benchmarks in stakeholder reporting, revenue tracking, and budget adherence through innovative project management strategies

This role strengthened my leadership, analytical, and technical skills in a fast-paced, client-facing environment.

Managed and coordinated multi-million dollar telecommunications projects (ranging from $1M$8M) for national clients including NCR, Petco, the State of South Carolina, Wells Fargo, Papa Johns, and Under Armour. Oversaw project scopes, timelines, and budgets to ensure successful execution and client satisfaction. Key contributions: - Led end-to-end project operations, from planning to reporting, while maintaining scope, budget, and stakeholder alignment - Designed and implemented new systems and workflows from the ground up to support scalable project execution - Analyzed complex datasets to inform program-level decisions and provide actionable insights for cross-functional teams - Utilized Excel, SamPro, and Quickbase for billing, data tracking, and operational reporting - Delivered timely, transparent updates to clients and stakeholders, fostering strong relationships and trust - Consistently exceeded performance benchmarks in stakeholder reporting, revenue tracking, and budget adherence through innovative project management strategies This role strengthened my leadership, analytical, and technical skills in a fast-paced, client-facing environment.

Skills: Microsoft Office Microsoft Excel Customer Service

As a Sales Associate at Macys, I delivered a Outstanding & Exceptional customer service by building genuine connections with shoppers, identifying their needs, and offering tailored product recommendations. I created a welcoming and positive shopping experience that inspired purchases and encouraged brand loyalty.

Key responsibilities included:

- Engaging customers through active listening and personalized assistance to drive sales
- Maintaining merchandise presentation standards, including restocking, organizing, and preparing fitting rooms
- Achieving personal sales targets and Macys Star Rewards goals consistently
- Managing POS transactions efficiently and handling returns with professionalism
- Staying current on promotions and product knowledge through training and vendor materials
- Upholding loss prevention standards and ensuring inventory accuracy
- Contributing to a clean, organized, and customer-focused retail environment
- Recognized for dependable attendance, punctuality, and a consistently positive attitude

This role strengthened my ability to thrive in fast-paced environments, communicate effectively, and deliver a high standard of customer care.

- Selected as the winner of a DJ competition out of 2,000 applicants, earning the opportunity to intern and gain hands-on experience in radio broadcasting
- Assisted with music programming, promotional events, and on-air content support
- Observed production processes including voiceovers, editing, and show scripting
- Supported community outreach events and brand promotions
- Developed communication and professional workplace skills as part of the JA Work Readiness Program