Ashanti Sims

Following lesson plans per teacher requests
Maintaining classroom behavior in the teacher's absence
Completing additional tasks as needed
Delivering lesson plans and engaging with students
Managing and implementing classroom activities
Completing student development assessments
Preparing and presenting monthly lessons and activities
Keeping accident reports and maintaining student files
Encouraging student contribution to curriculum planning
Assessing and reporting on student progress and behavior
Preparing structured lesson plans
Maintaining open communication with administrators and lead teacher

Training, coaching, and leading call center representatives
Answering representative's questions and guiding them through difficult calls or issues
Diffusing angry customers or handling issues that representatives cannot field
Leading team meetings and educating and coaching workers regarding processes and practices
Assisting other management team members in identifying trends and establishing call center goals
Preparing reports and analyzing call center data to improve processes and customer satisfaction
Authorizing replacements or refunds
Supporting employees, other managers, and call center operations

Staying in touch with drivers on the road and solving their problems
Dispatching calls to drivers on the road
Speaking with motor clubs to accept calls
Calculating customers' out-of-pocket costs and taking payments
Getting calls from customers and keeping them informed about their service
Generating leads and attracting new prospects
Providing customers with shipping quotes and booking orders
Tracking the status of loads and preparing carriers
Collaborating with shippers, pages, and dispatchers
Updating customers on the status of shipments and assisting with other inquiries
Maintaining current knowledge of market trends