Ashley Ballesteros

A multifaceted leadership role charged with continually improving office operations and capturing high-impact efficiencies. Analyze and revamp all processes, procedures, and workflow related to litigation, client billing, payroll, physical/electronic document filing, client communications, and legal document sharing.

Dramatically improved legal document sharing capabilities by spearheading the implementation of Filevine case project management software; directed the research, vetting, and selection of viable platforms

Revamped and simplified the firms litigation process, vastly enhancing the client experience and reducing the process from 2.5 weeks to just three days on average

Completely overhauled an antiquated client billing process; introduced Sage Timeslips legal billing software allowing the firm to track billing in real-time, offer several electronic payment methods, and establish reoccurring billing

Transitioned the firm from a manual payroll process to QuickBooks Payroll, allowing for direct deposit and simplifying the client payment process

Implemented an automated text message communication system

Promoted to a leadership role accountable for administering a student-centric admissions process that aligned with rigorous University standards. Led a team of 30 US and Canadian employees providing admissions services and guidance to students applying to this private medical school and international university.

Provided Senior Management with recommendations on activities, initiatives, and processes to execute strategic objectives; equipped Admissions team members with the tools, resources, and information required to enhance the student-centric experience

Utilized visual project management tools including Scrum/Kanban boards and Smartsheet to help organize projects

Worked cross-functionally with Human Resources and an Admissions Trainer to identify best practices and implement continuous improvement training initiatives aimed at refining staff performance

Identified, vetted, and managed the implementation of several critical systems including CRM, Ellucian Banner, and Salesforce; partnered cross-functionally to develop, support, administer, and maintain these systems

Built a shared library within a learning management system (LMS) to assist with new hire on-boarding and ongoing staff training; drafted standard operating procedures (SOPs) and tested the library in a sandbox environment

Partnered cross-functionally with Financial Aid to implement and streamline a highly-customized system and loan process for the University Canadian students

Increased revenue, enrollment, and student scholarships by managing a project to implement additional intake processes for the Charter Foundation Program and Medical Assistant Program; model was adopted internationally

Performed comprehensive daily statistical analysis of performance and financial metrics in Excel; forecasted outcomes and identified/addressed opportunities for improvement

Reorganized the reporting structure to support recruitment and admissions funnel management, task prioritization, and measurement of critical metrics and milestones

Developed relationships and memoranda of understanding (MOUs) with international education partners

Routinely interfaced with governmental bodies including the U.S. Department of Education and U.S. Citizenship and Immigration Services

Monitored, addressed, and consistently improved quality and compliance goals

Earlier roles at St. Georges University:
Admissions Officer, Admissions Specialist, Domestic Admissions Counselor, International Admissions Counselor.