Caressa Atkins

Maximus, Veterans Evaluations Services 05/2025 Current Call Center Agent
Submit templates and other requests to various individuals and departments within the Agency.
Explain policies and procedures of VES and the VA to Veterans who are unfamiliar with our company.
Explain the purpose of attending required exams, explain approximate time frames for returning reports/documents to the VA, and explain the process for travel reimbursement.
Maintain maximum security implementing and enforcing HIPPA with medical providers, veterans, and VA employees.

Maximus, Division of Family Resources Crown Point, IN 09/2024 5/2025 Eligibility Specialist
Responding to incoming customer inquiries in a high-volume inbound call center environment via telephone.
Verify all information is gathered accurately and meets state policies for Data entry into state database.
Obtain release forms and medical records as needed and verify income, assets, and other financial / legal documents.
Review regulations and program requirements with clients and utilize automated programs to determine eligibility of state assistance programs.

Indiana State Prison Michigan City, IN 10/2023 05/2024 Corrections Officer
Monitor assigned areas at various intervals for the security of offenders, count of offenders, and security of buildings and grounds.
Follow and ensure compliance with established security procedures.
Manage offenders in various work details including general clean-up of institutional grounds and buildings.
Escort offenders to and from various locations across the facility like for food, medicines, work assignment, and recreation.
Keep records and make reports on such matters as offenders movements, activities, and rule violations.
Search offender housing areas and visitors for possible unauthorized items.

Military veterans and PTSD associated with anger is an issue today. Veterans are not given adequate assistance with readapting to life after combat and experience with trauma associated with military life. Military veterans and their families are directly affected by PTSD and the associated anger. Some suffer from PTSD, and some are affected by the ones who are suffering. Stakeholders are the veterans, health care providers, family members, and those who develop the care plans for the veterans. These are all the people who are affected by those with anger and PTSD that need to be heard. Addressing the issues of PTSD among military veterans will help to develop an intervention. Exploring and identifying triggers and ways to cope with and identify PTSD and the associated with anger would be at the forefront. More importantly, ensuring that veterans and their families know when they need help, feel safe to do so, and that help is accessible. Anger, suicide, and drug addiction are all connected to PTSD.

The correlation between PTSD and anger in military veterans can cause family issues. Reducing PTSD can reduce anger in military veterans so that they are able to interact with family and society in a healthy way without feeling angry. The MARI intervention is one way that military veterans can improve their PTSD symptoms and their anger. MARI has been tested on military veterans to improve and to glean feedback from the targeted users of the mobile application (Dillon et al., 2024).